Terms and Conditions


www.misqashop.com (the “Site”) is owned and operated by the McGill International String Quartet Academy (“MISQA”).  By accessing and using the Site, you are indicating your agreement to be bound to the following terms and conditions (the "Terms and Conditions").  If you do not agree to all of the Terms and Conditions, please discontinue your use of the Site immediately.  These Terms and Conditions may be revised by MISQA at any time without notice.  Please review the Terms and Conditions regularly as your continued use of the Site will constitute your agreement to any changes. You will find the date of the last revision of the Terms and Conditions at the bottom of the page.


The Site, its services and content are provided on an “as is” and “as available” basis, without any warranty of any kind, whether express or implied. MISQA does not guarantee the Site to be free from errors, interruptions, cyber attacks, service failures or temporary outages, by the Site itself or by a third party.  MISQA does not guarantee any specific outcome from the use of its site, its content, its search engine or of its ticketing service.

MISQA is not liable for any damages whatsoever whether related directly or indirectly to the use, misuse or inability to use the Site.


If you don't receive a notice confirming the order (a page on your screen and by email, with a transaction number) or an email informing you that the transaction was refused, if you get a system error message or if an interruption occurs after sending your payment information, you must contact us at shop@misqa.com to ensure that your order was processed. Should you fail to do so, MISQA shall not liable for any losses that you incur.

Reproduction or modification of tickets

The reproduction and modification of tickets are prohibited.  

Ticket shipping:

MISQA will not ship nor mail tickets.

Picking up your tickets:

Your tickets will be available at the welcoming table of MISQA in the lobby of Pollack Hall one hour preceding the concerts. Concerts are at 7pm. MISQA ask that you arrive at least 15 minutes prior to the event to claim your tickets, after which time we will make them available for the public that comes without reservation.


MISQA will not return tickets, even if they have been lost, stolen or destroyed.

Privacy Policy

The information that you send to MISQA includes identifiable information such as your name, address, e-mail address and telephone number.

MISQA will treat your information as confidential. MISQA shall not disclose your information to a third party unless obliged to do so by law.  

By completing the purchasing process, you accept to be contacted by email about your order. By giving your email address to MISQA, you have agreed to receive notifications from MISQA.

MISQA cannot guarantee that despite the safety measures it has in place, a third party will not attempt to access or obtain your personal information from the Site. As a condition of purchase, you accept that MISQA cannot be held liable for any damages resulting from the transmission of your personal information over the Internet. You share your information at your own risk.


MISQA reserves its right to restrict access to the event or to expel anyone whose behaviour is considered inappropriate, with or without refunding the ticket price.

Applicable Law

You agree that all matters relating to your use of the Site shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without reference to its conflict of laws principles. You agree to submit to the exclusive and preferential jurisdiction of the courts of the judicial district of Montreal, Province of Quebec with respect to all matters relating to your use of the Site.

Last revision of the Terms and Conditions – June 25 2013